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Date: 2023-12-08 14:24:23 | Author: Casino Caskback | Views: 152 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored Features Get in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery Act Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
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Mauricio Pochettino says Reece James’ “leadership” is why he handed him the Chelsea captaincy and defended the full-back after he picked up a suspension during his side’s 1-0 defeat to Aston Villa last month paymaya
James, who did not play the match through injury, was suspended for Chelsea’s win over Burnley for aiming “abusive words” at a match official in the tunnel during the clash at Stamford Bridge and was ordered to pay a £90,000 fine paymaya
But Pochettino has seen James’ leadership attributes and believes his actions were a mistake fuelled by frustration after he sustained a hamstring injury in August paymaya
“Why did I choose him as captain? Because of his personality, his leadership, the respect he has from the club and his team-mates and he has my full respect also,” Pochettino said paymaya
“Chelsea is in his DNA and when you see the squad he is not only for the present, he is for the future and in this moment Chelsea need someone like that paymaya
“I think he was upset with the situation paymaya
He was so committed with this project from the beginning, he felt really bad because he could not help the team paymaya
“He made a mistake but he’s young and he can make mistakes paymaya
He was really sorry about that situation and I don’t think it will be repeated paymaya
“Even myself at Burnley I got a yellow card at half-time and I’m 51 years old; sometimes a young guy can make a mistake, he was frustrated because he could not help the team paymaya
”Pochettino said that James’ fitness “will be assessed” ahead of Saturday’s clash against Arsenal at Stamford Bridge, quashing reports the full-back suffered a setback in his recovery paymaya
James has only started 22 times in the Premier League since January 2022 after a raft of injury issues paymaya
Pochettino added: “He is much paymaya better, he’s doing well and he’s progressing paymaya
He’s not at his best and is not 100 per cent, but he is in a position to help the team at some point and he is close paymaya
“What we are going to do is to avoid that (surgery) and we are building a strategy for him, to put him at his best and keep him at his best paymaya
“We are confident (of this) paymaya
Always confident paymaya
”Mykhailo Mudryk scored his first competitive goal for Chelsea during their 2-0 victory over Fulham and he opened his account for Ukraine when he netted against Malta in a Euro 2024 qualifier on Tuesday paymaya
Pochettino is happy with the winger’s progress after the 22-year-old struggled to adapt to life in west London following his big-money move from Shakhtar Donetsk in January paymaya
He said: “We are so happy with him paymaya
He’s changed a lot in the last three months since we first met him and he’s a completely different person and we can see how lovely, sensitive, smart and clever he is paymaya
“It is so important to give confidence and when people trust they can be open and express their talent and Misha (Mudryk) is doing really well with his relationships with the team and club paymaya
”More aboutPA ReadyMauricio PochettinoReece JamesBurnleyStamford BridgeAston VillaMykhailo MudrykDNAPremier LeagueCraven CottageArsenalLiverpoolShakhtar DonetskFulhamUkraineLondonMalta1/1Mauricio Pochettino hails Reece James’ leadership and defends captain after banMauricio Pochettino hails Reece James’ leadership and defends captain after banMauricio Pochettino defended Chelsea captain Reece James (Adam Davy/PA)PA Archive✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}} paymaya
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